Position Title: Resident Services Coordinator
Department: Department of Resident Services
Classification: Full-time, Non-exempt
Supervisor: Director of Resident Services
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities or requirements of this position. Employees are expected to perform other duties and functions as assigned or requested to further support the organization’s mission.
Hollywood Community Housing Corporation (HCHC) is a non-profit developer of permanent, affordable housing serving low-income families, people living with HIV/AIDS and senior citizens. The Resident Services Coordinator (RSC) plans, organizes and coordinates training and activities on site, which support a resident’s ability to continue living in an independent setting. The RSC works directly with residents, the property management company, the Director of Resident Services and community service providers to fulfill HCHC’s mission and to implement trauma-informed principals to enhance housing stability and safety.
Essential Position Functions and Responsibilities
- Implement trauma-informed principals from SAMHSA (2014) by adhering to six key principles: safety, trustworthiness, peer support, collaboration, empowerment and cultural/historical/gender issues.
- Evaluate and assess residents with special needs for financial, mental health, medical, substance abuse, and all independent living needs.
- Educate residents and assist them in accessing entitlement programs and other federal, state and community resources.
- Meet with residents on a monthly basis in order to assess and evaluate their current needs and then refer them appropriate service providers.
- Coordinate referrals and linkages to HCHC’s in-house social service programming or to external service providers to meet resident’s assessed needs.
- Create, plan and coordinate monthly onsite programs and services for the resident community related to increasing the residents’ independence and self-sufficiency such as finances, career development, benefits and healthcare.
- Address and handle resident issues, resolve crisis situations, and provide conflict resolution.
- Identify, evaluate, develop and maintain a service provider referral network for residents of HCHC’s buildings. This will entail identifying and establishing effective relationships with agencies that provide such services as mental health counseling, medical services, in-home support, case management and financial support.
- Periodically evaluate and assess the effectiveness of relationships with agencies and service providers and make recommendations for changes if appropriate.
- Implement new methods of monitoring resident programs providing communication and verification for residents’ use of services and the quality and effectiveness of services. Make recommendations to management about changes or additions to resident programs.
- Serve as a liaison and advocate for residents with service providers and entitlement agencies.
- Analyze and report demographics, objectives and outcomes for funding contracts.
- Confer with resident managers and other property management staff to mitigate lease enforcement issues or conditions that could lead to evictions.
- Maintain individual resident files in an organized and professional manner, which shall include all required documentation and updated case-notes.
- Fulfill timely reporting requirements for all funders as required including Housing Opportunities for People with AIDS (HOPWA), Shelter Plus Care (SPC), Annual Progress Report (APR), Homeless Management Information System (HMIS) and other reports as required.
- Ensure that each special needs resident provides monthly documentation of supportive services received through HCHC and in the community.
- Prepare and maintain a monthly calendar of events.
- Assist with preparation of the funding proposals for new housing development and for housing subsidies, as needed.
- Work with the Director of Resident Services, assist with setting program goals and targets, and create strategies and timelines for achieving the targets and track progress towards achieving the outcomes.
o Represent HCHC’s commitment to trauma-informed practices, policies and procedures at all internal and external meetings and events.
- Assist with the food pantry coverage and related tasks as needed.
- Drive agency authorized vehicle as needed to help acquire donations of food, household supplies and other good to aid HCHC residents and to maintain their housing.
- Assist with other projects and duties, as needed.
Skills and Requirements of the Position
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Microsoft office including Word, Excel and Outlook
- Excellent judgment and decision making skills.
- Experience and ability to analyze and report demographics, objectives and outcomes for funding contracts.
- Experience working with homeless, HIV/AIDS, and/or chemical dependency issues.
- Able to travel to assigned properties to conduct visits, distribute flyers/referrals on a monthly basis or as needed.
- Able to work in a fast-paced environment and ability to multi-task in order to meet deadlines.
- Able to articulate HCHC’s commitment to Trauma Informed Care, including how publicly funded housing is a public health problem and how providing housing for low-income and special needs populations benefits the public both directly and indirectly
- Knowledge of public benefits, social service systems, affordable housing and supportive services.
- Reliable, regular and consistent attendance
- Understands the connection between early childhood, intergenerational historical trauma and housing stability.
- Bilingual in English/Spanish and/or English/Armenian preferred
Education and Experience
Requires a Bachelor’s degree in Human Services related fields with 2 years of related experience. Experience with special needs populations preferred.
This position requires daily use of office equipment. May need to unload, lift, push and/or carry up to 40 pounds of food/donations.
The essential responsibilities of this position are performed in a busy indoor office environment in the main office, at properties owned by HCHC and community agencies. The employee must be able to keep focused in an environment with interruptions and distractions. Other responsibilities, such as special events, may require work to be completed outdoors.
Must have own transportation and maintain a valid driver’s license and insurance as required by law. Infrequent travel outside of Los Angeles County.
Please submit your resume and cover letter to firstname.lastname@example.org ATTN: Marcel Rivera, Director of Resident Services.
HOLLYWOOD COMMUNITY HOUSING CORPORATION IS AN EQUAL OPPORTUNITY EMPLOYER – ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO THEIR RACE, RELIGION, ANCESTRY, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, AGE, DISABILITY, MARITAL STATUS OR MEDICAL CONDITION OR ANY OTHER BASIS PROTECTED BY LAW.